Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision report 201205112

  • Case ref:
    201205112
  • Date:
    June 2013
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    bullying/victimisation

Summary

Mr C, who is a prisoner, complained that he was subjected to discriminatory abuse by a fellow prisoner. Our investigation considered the steps that the Scottish Prison Service (SPS) took to deal with the abuse, and we were satisfied they were reasonable in the circumstances. There was no evidence that the SPS had failed to administer the matter appropriately, and we did not uphold the complaint. We noted that the SPS also made sure that Mr C could report any further abuse to prison staff.

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Updated: March 13, 2018