Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201202594 Fife NHS Board clinical treatment / diagnosis Upheld, recommendations June 2013
201202596 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, recommendations June 2013
201202606 Scottish Water complaints handling No decision reached June 2013
201202611 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations June 2013
201202663 A Medical Practice in the Orkney NHS Board area clinical treatment / diagnosis Upheld, recommendations June 2013
201202677 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations June 2013
201202914 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Not upheld, no recommendations June 2013
201203053 Scottish Borders Council handling of application (complaints by applicants) Not upheld, no recommendations June 2013
201203096 Tayside NHS Board clinical treatment / diagnosis No decision reached June 2013
201203100 Business Stream incorrect billing Some upheld, recommendations June 2013