Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201101683 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations June 2013
201102379 City of Glasgow College complaints handling Some upheld, recommendations June 2013
201102927 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2013
201102968 Lothian NHS Board - Acute Division clinical treatment / diagnosis Some upheld, recommendations June 2013
201105269 Business Stream charging method / calculation Some upheld, recommendations June 2013
201105521 Falkirk Council repairs and maintenance Upheld, recommendations June 2013
201200030 North Lanarkshire Council control of pollution Some upheld, recommendations June 2013
201200172 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Some upheld, recommendations June 2013
201200180 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2013
201200183 The Golden Jubilee National Hospital clinical treatment / diagnosis Not upheld, no recommendations June 2013