Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201201981 | Perth and Kinross Council | handling of application (complaints by applicants) | Some upheld, recommendations | July 2013 |
| 201202339 | Aberdeenshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | July 2013 |
| 201202359 | The Highland Council | building warrants: certificates of completion/habitation | Upheld, recommendations | July 2013 |
| 201202725 | Orkney NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2013 |
| 201202880 | Highland NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Upheld, recommendations | July 2013 |
| 201202928 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2013 |
| 201202968 | A Council | policy/administration | Some upheld, recommendations | July 2013 |
| 201202994 | Perth and Kinross Council | local housing allowance and council tax benefit | Some upheld, recommendations | July 2013 |
| 201203025 | South Lanarkshire Council | maintenance and repair of roads | Not upheld, no recommendations | July 2013 |
| 201203034 | Borders NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Some upheld, recommendations | July 2013 |