Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201204850 A Medical Practice in the Tayside NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2013
201204932 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2013
201205147 Business Stream complaints handling No decision reached August 2013
201205152 Fife Council applications, allocations, transfers & exchanges Not upheld, recommendations August 2013
201205188 The City of Edinburgh Council communication staff attitude and confidentiality Upheld, recommendations August 2013
201205252 Business Stream incorrect billing No decision reached August 2013
201205285 South Lanarkshire Council handling of application (complaints by opponents) Not upheld, no recommendations August 2013
201205354 Scottish Prison Service progression Not upheld, no recommendations August 2013
201205355 Forth Valley NHS Board communication, staff attitude, dignity, confidentiality Not upheld, no recommendations August 2013
201300045 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2013