Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201300526 Lanarkshire NHS Board clinical treatment / diagnosis No decision reached August 2013
201004683 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2013
201103345 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations July 2013
201103659 Aberdeenshire Council parking Some upheld, no recommendations July 2013
201103691 Ayrshire and Arran NHS Board communication, staff attitude, dignity, confidentiality Not upheld, no recommendations July 2013
201103929 The City of Edinburgh Council statutory notices Some upheld, recommendations July 2013
201104503 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations July 2013
201104506 Angus Council handling of application (complaints by opponents) Not upheld, no recommendations July 2013
201105094 West Lothian Council construction by developers/adoption of roads Some upheld, recommendations July 2013
201200060 Borders NHS Board clinical treatment / diagnosis Not upheld, recommendations July 2013