Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision report 201300526

  • Case ref:
    201300526
  • Date:
    August 2013
  • Body:
    Lanarkshire NHS Board
  • Sector:
    Health
  • Outcome:
    No decision reached
  • Subject:
    clinical treatment / diagnosis

Summary

Mr C complained about the care and treatment provided to his friend (Mr A) in the accident and emergency department of a hospital, and cardiac nurse follow-up after surgery.

After submitting his complaint, Mr C contacted us to say that Mr A was satisfied with the care he was now receiving and his recovery was progressing. Mr C also said that hospital staff had alleviated Mr A's concerns and reassured him that lessons had been learned. Because of this, Mr C withdrew his complaint and we closed our file, as no further action was needed.

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Updated: March 13, 2018