Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201200873 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Some upheld, no recommendations July 2013
201200889 Orkney NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2013
201200935 Lanarkshire NHS Board admission, discharge and transfer procedures Some upheld, recommendations July 2013
201201225 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations July 2013
201201251 Lothian NHS Board - University Hospitals Division clinical treatment / diagnosis Some upheld, recommendations July 2013
201201276 Aberdeenshire Council handling of application (complaints by opponents) Not upheld, no recommendations July 2013
201201423 Maryhill Housing Association Ltd repairs and maintenance Some upheld, recommendations July 2013
201201435 A Council primary school Some upheld, recommendations July 2013
201201524 Scottish Borders Housing Association Ltd complaints handling Upheld, recommendations July 2013
201201885 Dumfries and Galloway NHS Board clinical treatment / diagnosis Upheld, recommendations July 2013