Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201204261 A Medical Practice in the Dumfries and Galloway NHS Board area record keeping Not upheld, no recommendations August 2013
201204353 Scottish Prison Service behaviour related programmes (including access to) Not upheld, no recommendations August 2013
201204568 The City of Edinburgh Council statutory notices Not upheld, recommendations August 2013
201204575 Scottish Prison Service behaviour related programmes (including access to) Not upheld, no recommendations August 2013
201204591 Tayside NHS Board clinical treatment / diagnosis No decision reached August 2013
201204621 East Lothian Council policy/administration Not upheld, no recommendations August 2013
201204690 Scottish Prison Service accuracy of prisoner record Not upheld, no recommendations August 2013
201204715 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2013
201204786 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2013
201204822 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2013