The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Summary
Mr C, who was a prisoner, complained to us that the health board unreasonably stopped his medication. However, he was released from prison during our investigation and did not tell us his new address. As we were unable to contact Mr C, we closed the case.
Updated: March 13, 2018