Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201202273 Aberdeenshire Council handling of application (complaints by opponents) Some upheld, recommendations August 2013
201202324 Scottish Prison Service staff treatment Some upheld, recommendations August 2013
201202329 Inverclyde Council other Some upheld, recommendations August 2013
201202334 A Medical Practice in the Greater Glasgow and Clyde NHS Board area communication, staff attitude, dignity, confidentiality Upheld, recommendations August 2013
201202445 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Some upheld, recommendations August 2013
201202584 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations August 2013
201202627 Forth Valley NHS Board policy/administration Upheld, recommendations August 2013
201202635 Greater Glasgow and Clyde NHS Board appointments/admissions (delay, cancellation, waiting lists) Not upheld, recommendations August 2013
201202654 Business Stream debt recovery / payment fees Some upheld, recommendations August 2013
201202855 Directorate for Planning and Environmental Appeals handling of application (complaints by opponent) Not upheld, no recommendations August 2013