Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201300105 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2013
201300202 University of St Andrews academic appeal/exam results/degree classification Not upheld, no recommendations September 2013
201300273 The City of Edinburgh Council policy/administration Not upheld, no recommendations September 2013
201300287 University of Glasgow academic appeal/exam results/degree classification Not upheld, no recommendations September 2013
201300331 Care Inspectorate complaints handling Not upheld, no recommendations September 2013
201300339 Scottish Borders Council handling of application (complaints by applicants) Not upheld, no recommendations September 2013
201300374 Scottish Water damage caused / compensation Not upheld, no recommendations September 2013
201300423 University of the West of Scotland special needs - assessment and provision Upheld, recommendations September 2013
201300528 Highland NHS Board clinical treatment / diagnosis Upheld, no recommendations September 2013
201300591 The City of Edinburgh Council refuse collection & bins Not upheld, no recommendations September 2013