Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201204091 Scottish Prison Service communication by phone Not upheld, no recommendations September 2013
201204113 Falkirk Council applications, allocations, transfers & exchanges Not upheld, no recommendations September 2013
201204210 Business Stream leakage Some upheld, recommendations September 2013
201204334 University of Stirling academic appeal/exam results/degree classification Not upheld, no recommendations September 2013
201204338 A Medical Practice in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2013
201204362 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Upheld, recommendations September 2013
201204420 Perth and Kinross Council licensing - liquor Upheld, recommendations September 2013
201204447 Tayside NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2013
201204450 Business Stream incorrect billing Upheld, recommendations September 2013
201204466 Business Stream charging method / calculation Not upheld, recommendations September 2013