Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201203545 Business Stream charging method / calculation Not upheld, no recommendations September 2013
201203561 South Lanarkshire Council handling of application (complaints by opponents) Not upheld, recommendations September 2013
201203738 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2013
201203806 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2013
201203903 Business Stream charging method / calculation Not upheld, action taken by body to remedy, no recommendations September 2013
201203942 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2013
201203977 A Council primary school Not upheld, no recommendations September 2013
201204030 Business Stream charging method / calculation Upheld, recommendations September 2013
201204079 Aberdeenshire Council applications, allocations, transfers & exchanges Not upheld, no recommendations September 2013
201204084 Dumfries and Galloway NHS Board clinical treatment / diagnosis Upheld, recommendations September 2013