Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201200094 Business Stream charging method / calculation Not upheld, action taken by body to remedy, no recommendations September 2013
201200437 Forth Valley NHS Board clinical treatment / diagnosis Some upheld, no recommendations September 2013
201200901 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations September 2013
201200968 Renfrewshire Council handling of application (complaints by opponents) Some upheld, recommendations September 2013
201201338 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2013
201201693 Dumfries and Galloway Council complaints handling Not upheld, recommendations September 2013
201201973 Aberdeen City Council policy/administration Not upheld, no recommendations September 2013
201201993 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2013
201202080 Renfrewshire Council neighbour disputes and anti-social behaviour Not upheld, no recommendations September 2013
201202260 A Medical Practice in the Highland NHS Board area clinical treatment / diagnosis Some upheld, recommendations September 2013