Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201201581 Forth Valley NHS Board clinical treatment / diagnosis Some upheld, recommendations October 2013
201202109 Dumfries and Galloway Housing Partnership neighbour disputes and antisocial behaviour Upheld, recommendations October 2013
201202120 Argyll Community Housing Association repairs and maintenance Some upheld, recommendations October 2013
201202307 Lothian NHS Board - Acute Division clinical treatment / diagnosis Some upheld, recommendations October 2013
201203352 University of Edinburgh teaching and supervision Not upheld, no recommendations October 2013
201203486 Lanarkshire NHS Board appointments/admissions (delay, cancellation, waiting lists) Not upheld, no recommendations October 2013
201203494 A Dentist in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations October 2013
201203541 A Housing Association improvements and renovation Some upheld, recommendations October 2013
201203668 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Not upheld, no recommendations October 2013
201203949 A Medical Practice in the Highland NHS Board area record keeping Some upheld, recommendations October 2013