Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201202071 | Scottish Prison Service | refusal of privileges | Not upheld, no recommendations | October 2013 |
| 201202165 | A Council | adult, community and further education | Some upheld, recommendations | October 2013 |
| 201202587 | Fife Council | rights of way and public footpaths | Some upheld, recommendations | October 2013 |
| 201202870 | Business Stream | charging method / calculation | Upheld, recommendations | October 2013 |
| 201203211 | Aberdeenshire Council | unauthorised developments: calls for enforcement action/stop and discontinuation notices | Some upheld, recommendations | October 2013 |
| 201203256 | Business Stream | incorrect billing | Upheld, recommendations | October 2013 |
| 201203466 | Business Stream | policy / administration | Resolved, no recommendations | October 2013 |
| 201203497 | Fife Council | handling of application (complaints by applicants) | Not upheld, no recommendations | October 2013 |
| 201203868 | A Council | neighbour disputes and antisocial behaviour | Some upheld, recommendations | October 2013 |
| 201204220 | Scottish Prison Service | hygiene | Not upheld, no recommendations | October 2013 |