Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201300401 A Medical Practice in the Lothian NHS Board area lists Upheld, recommendations November 2013
201300417 South Ayrshire Council policy/administration Some upheld, no recommendations November 2013
201300504 The Moray Council local housing allowance and council tax benefit Upheld, recommendations November 2013
201300650 Aberdeen City Council improvements and renovation Some upheld, recommendations November 2013
201300685 Scottish Prison Service policy/administration Some upheld, recommendations November 2013
201300748 Scottish Prison Service clothing Not upheld, no recommendations November 2013
201300756 Grampian NHS Board admission, discharge & transfer procedures Not upheld, no recommendations November 2013
201301004 Almond Housing Association Ltd repairs and maintenance Not upheld, no recommendations November 2013
201301240 Scottish Prison Service progression Not upheld, no recommendations November 2013
201301468 Fife Council factual error in decision-making Upheld, no recommendations November 2013