Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201204111 Fife NHS Board complaints handling Upheld, no recommendations November 2013
201204143 Tayside NHS Board clinical treatment / diagnosis November 2013
201204594 Lothian NHS Board admission, discharge & transfer procedures Upheld, recommendations November 2013
201204615 Business Stream incorrect billing Not upheld, no recommendations November 2013
201204636 Business Stream meter reading Not upheld, action taken by body to remedy, no recommendations November 2013
201204665 East Lothian Council home helps, concessions, grants, charges for services Not upheld, no recommendations November 2013
201204717 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2013
201204821 Perth and Kinross Council handling of application (complaints by opponents) Some upheld, recommendations November 2013
201204897 Business Stream debt recovery / payment fees Upheld, recommendations November 2013
201204936 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations November 2013