Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201301562 Scottish Prison Service progression Not upheld, no recommendations November 2013
201301815 Falkirk Council handling of application (complaints by opponents) Not upheld, no recommendations November 2013
201301838 Scottish Prison Service earnings Not upheld, no recommendations November 2013
201102422 The City of Edinburgh Council applications, allocations, transfers and exchanges Some upheld, recommendations October 2013
201103447 The City of Edinburgh Council council tax Some upheld, no recommendations October 2013
201104141 Business Stream incorrect billing Upheld, recommendations October 2013
201200342 North Ayrshire Council handling of application (complaints by opponents) Not upheld, no recommendations October 2013
201200564 Business Stream meter reading Some upheld, recommendations October 2013
201200698 Mental Welfare Commission for Scotland policy/administration Upheld, no recommendations October 2013
201201945 A Council primary school Some upheld, no recommendations October 2013