Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201300548 West Lothian Council primary school Upheld, recommendations October 2013
201300581 Scottish Prison Service work (in prison) Not upheld, no recommendations October 2013
201300584 Scottish Prison Service policy/administration Upheld, recommendations October 2013
201300625 Scottish Prison Service bullying/victimisation Not upheld, no recommendations October 2013
201300679 Scottish Prison Service policy/administration Not upheld, no recommendations October 2013
201300724 North Lanarkshire Council child services and family support Not upheld, no recommendations October 2013
201300831 Scottish Prison Service policy/administration Upheld, no recommendations October 2013
201300835 Scottish Prison Service policy/administration Not upheld, no recommendations October 2013
201301031 Scottish Prison Service temporary confinement Not upheld, no recommendations October 2013
201301304 Business Stream charging method / calculation Resolved, no recommendations October 2013