Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201005048 Argyll and Bute Council unauthorised developments: calls for enforcement action/stop and discontinuation notices Some upheld, recommendations September 2013
201100377 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations September 2013
201100976 Inverclyde Council policy/administration Upheld, recommendations September 2013
201101548 Glasgow City Council handling of application (complaints by opponents) Some upheld, recommendations September 2013
201102074 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2013
201103503 Fife Council complaints handling (incl social work complaints procedures) Some upheld, recommendations September 2013
201103803 Fife Council public health & civic government acts - nuisances/problems in/around buildings Not upheld, no recommendations September 2013
201104532 Forth Valley NHS Board communication, staff attitude, dignity, confidentiality Not upheld, no recommendations September 2013
201104985 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2013
201105518 Business Stream policy/administration Upheld, recommendations September 2013