Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201202881 Business Stream meter reading Upheld, recommendations September 2013
201203006 Orkney NHS Board communication, staff attitude, dignity, confidentiality Not upheld, no recommendations September 2013
201203023 Scottish Court Service policy/administration Some upheld, no recommendations September 2013
201203029 East Renfrewshire Council bus stops, shelters, signs, road furniture Not upheld, no recommendations September 2013
201203122 The City of Edinburgh Council repairs and maintenance Some upheld, action taken by body to remedy, no recommendations September 2013
201203181 Fife NHS Board clinical treatment / diagnosis Upheld, recommendations September 2013
201203332 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2013
201203366 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2013
201203417 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2013
201203532 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2013