Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201204504 | Scottish Prison Service | visits | Not upheld, no recommendations | September 2013 |
| 201204522 | Glasgow Housing Association Ltd | communication staff attitude dignity and confidentiality | Not upheld, recommendations | September 2013 |
| 201204558 | Grampian NHS Board | communication, staff attitude, dignity, confidentiality | Upheld, recommendations | September 2013 |
| 201204579 | University of Edinburgh | academic appeal/exam results/degree classification | Some upheld, no recommendations | September 2013 |
| 201204623 | Scottish Prison Service | work (in prison) | Not upheld, no recommendations | September 2013 |
| 201204626 | West Dunbartonshire Council | repairs and maintenance | Upheld, recommendations | September 2013 |
| 201204677 | A Council | primary school | Some upheld, recommendations | September 2013 |
| 201204853 | A Medical Practice in the Forth Valley NHS Board area | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | September 2013 |
| 201205132 | Scottish Prison Service | personal property | Upheld, no recommendations | September 2013 |
| 201205187 | A Council | complaints handling (including appeals procedures) | Some upheld, recommendations | September 2013 |