Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201300595 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | September 2013 |
| 201300691 | Scottish Prison Service | communication | Upheld, recommendations | September 2013 |
| 201300749 | Scottish Prison Service | accuracy of prisoner record | Not upheld, no recommendations | September 2013 |
| 201300775 | Scottish Water | damage caused / compensation | Not upheld, action taken by body to remedy, no recommendations | September 2013 |
| 201300812 | Lothian NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | September 2013 |
| 201300814 | Midlothian Council | handling of application (complaints by opponents) | Upheld, no recommendations | September 2013 |
| 201300849 | Greater Glasgow and Clyde NHS Board | nurses / nursing care | Not upheld, no recommendations | September 2013 |
| 201300968 | Scottish Prison Service | education | Not upheld, no recommendations | September 2013 |
| 201104832 | Scottish Water | sewer flooding - internal | Some upheld, recommendations | August 2013 |
| 201200133 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2013 |