Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201203728 | Scottish Prison Service | work (in prison) | Not upheld, recommendations | August 2013 |
| 201203766 | The City of Edinburgh Council | handling of application (complaints by opponents) | Upheld, recommendations | August 2013 |
| 201203873 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | August 2013 |
| 201203874 | The Highland Council | policy/administration | Not upheld, no recommendations | August 2013 |
| 201203900 | Scottish Prison Service | complaints handling | Upheld, recommendations | August 2013 |
| 201204010 | Falkirk Council | handling of application (complaints by applicants) | Not upheld, no recommendations | August 2013 |
| 201204020 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2013 |
| 201204118 | Scottish Prison Service | progression | Not upheld, no recommendations | August 2013 |
| 201204150 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2013 |
| 201204170 | The City of Edinburgh Council | conservation areas, listed buildings, tree preservation orders | Not upheld, no recommendations | August 2013 |