Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201203030 Business Stream communication / consultation Upheld, recommendations August 2013
201203221 University of the West of Scotland academic appeal/exam results/degree classification Not upheld, no recommendations August 2013
201203259 Dumfries and Galloway NHS Board clinical treatment / diagnosis Some upheld, no recommendations August 2013
201203265 Scottish Prison Service earnings Not upheld, no recommendations August 2013
201203292 Lanarkshire NHS Board policy/administration Not upheld, no recommendations August 2013
201203388 Transport Scotland policy/administration Not upheld, no recommendations August 2013
201203615 The City of Edinburgh Council claims for damage, injury, loss Upheld, no recommendations August 2013
201203622 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations August 2013
201203630 A Medical Practice in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2013
201203633 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations August 2013