Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201200071 Lothian NHS Board - Acute Division clinical treatment / diagnosis Some upheld, no recommendations July 2013
201200093 South Lanarkshire Council complaints handling Not upheld, recommendations July 2013
201200304 Renfrewshire Council parking Not upheld, no recommendations July 2013
201200309 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2013
201200419 Ayrshire and Arran NHS Board admission, discharge and transfer procedures Not upheld, recommendations July 2013
201200648 Scottish Borders Housing Association Ltd neighbour disputes and anti-social behaviour Not upheld, no recommendations July 2013
201200671 Scottish Prison Service earnings Not upheld, no recommendations July 2013
201200696 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, no recommendations July 2013
201200700 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2013
201200809 University of Strathclyde academic appeal/exam results/degree classification Not upheld, recommendations July 2013