Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201203928 River Clyde Homes improvements and renovation Not upheld, no recommendations July 2013
201204249 Scottish Prison Service non-legal correspondence Not upheld, no recommendations July 2013
201204517 Dumfries and Galloway NHS Board clinical treatment / diagnosis Some upheld, no recommendations July 2013
201204738 Castle Rock Edinvar Housing Association applications, allocations, transfers and exchanges Some upheld, no recommendations July 2013
201204755 Business Stream policy/administration Not upheld, no recommendations July 2013
201204767 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, recommendations July 2013
201204783 A Housing Association communication staff attitude dignity and confidentiality Some upheld, recommendations July 2013
201204872 Scottish Prison Service policy/administration Not upheld, no recommendations July 2013
201204913 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations July 2013
201204914 A Medical Practice in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2013