Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201204623

  • Case ref:
    201204623
  • Date:
    September 2013
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    work (in prison)

Summary

Mr C, who is a prisoner, was removed from his job and allocated another role. He complained about this and was told that the decision had been taken after intelligence was received that indicated he had been involved in subversive activities. Mr C was not happy about this and brought his complaint to us.

The Scottish Prison Service provided us with a copy of the intelligence held on Mr C. We recognised their entitlement to act upon this, and were satisfied that they took their decision to remove Mr C from his job after considering relevant information. In the circumstances, we did not uphold the complaint.

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Updated: March 13, 2018