Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201204025 A Medical Practice in the Orkney NHS Board area clinical treatment / diagnosis Not upheld, no recommendations October 2013
201204323 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations October 2013
201204488 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations October 2013
201204553 Cernach Housing Association Ltd repairs and maintenance Not upheld, no recommendations October 2013
201204747 Forth Valley NHS Board communication, staff attitude, dignity, confidentiality Some upheld, recommendations October 2013
201204878 A Medical Practice in the Orkney NHS Board area clinical treatment / diagnosis Not upheld, no recommendations October 2013
201205000 Lothian NHS Board nurses / nursing care Not upheld, no recommendations October 2013
201205158 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Upheld, recommendations October 2013
201300104 Craigdale Housing Association Ltd applications, allocations, transfers and exchanges Upheld, no recommendations October 2013
201300375 Highland NHS Board appliances, equipment and premises Some upheld, recommendations October 2013