Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

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Decision Report 201204553

  • Case ref:
    201204553
  • Date:
    October 2013
  • Body:
    Cernach Housing Association Ltd
  • Sector:
    Housing Associations
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    repairs and maintenance

Summary

Miss C complained that the association had not dealt with the problem of smoke/nicotine odour in her flat. Our investigation, however, found that they took her concerns seriously and fully investigated the matter. They had sealed pipes from the flat downstairs and had visited to try to see if they could do more, as well as having an architect look at the layout of the flat, but could not find any source for the odours. We were satisfied that their actions were reasonable and in line with procedures. It was for the association as landlord to decide what work was needed to the property, and we saw no evidence of anything going wrong in their decision making process.

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Updated: March 13, 2018