Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201204443 | Aberdeenshire Council | handling of application (complaints by applicants) | Upheld, recommendations | October 2013 |
| 201204607 | Business Stream | charging method / calculation | Not upheld, no recommendations | October 2013 |
| 201204782 | Argyll and Bute Council | handling of application (complaints by opponents) | Not upheld, no recommendations | October 2013 |
| 201204798 | The Moray Council | policy/administration | Not upheld, no recommendations | October 2013 |
| 201204817 | Scottish Prison Service | progression | Not upheld, no recommendations | October 2013 |
| 201204818 | Scottish Prison Service | complaints handling | Upheld, recommendations | October 2013 |
| 201204937 | Scottish Prison Service | legal correspondence | Not upheld, no recommendations | October 2013 |
| 201204961 | The Moray Council | policy/administration | Not upheld, no recommendations | October 2013 |
| 201300023 | Parole Board for Scotland | policy/administration | Some upheld, recommendations | October 2013 |
| 201300524 | Perth and Kinross Council | handling of application (complaints by opponents) | Not upheld, recommendations | October 2013 |