Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201301310 Scottish Prison Service review of supervision level Not upheld, no recommendations October 2013
201301762 Scottish Prison Service accommodation (including cell amenities and location) Not upheld, no recommendations October 2013
201200270 Lothian NHS Board clinical treatment / diagnosis Not upheld, recommendations October 2013
201200328 Forth Valley NHS Board clinical treatment / diagnosis Some upheld, recommendations October 2013
201200385 Williamsburgh Housing Association Ltd neighbour disputes and antisocial behaviour Not upheld, action taken by body to remedy, no recommendations October 2013
201200980 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations October 2013
201201199 Tayside NHS Board clinical treatment / diagnosis Some upheld, recommendations October 2013
201201207 Fife NHS Board policy/administration Not upheld, no recommendations October 2013
201201263 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2013
201201476 Greater Glasgow and Clyde NHS Board communication, staff attitude, dignity, confidentiality Some upheld, recommendations October 2013