Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

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Decision Report 201301310

  • Case ref:
    201301310
  • Date:
    October 2013
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    review of supervision level

Summary

Mr C, who was a prisoner, complained because he did not think the prison followed the correct process when reviewing his supervision level.

Our investigation confirmed that the prison reviewed it after he assaulted another prisoner and because of that incident, his supervision level was increased to high. The prison rules confirm that the prison were entitled to do that. However, the prison were unable to locate the relevant paperwork to evidence the process they followed. However, in response to both Mr C's written complaint and to our enquiries, they were able to clearly demonstrate why his supervision level had been increased. In light of that, we did not uphold Mr C's complaint.

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Updated: March 13, 2018