Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201301762

  • Case ref:
    201301762
  • Date:
    October 2013
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    accommodation (including cell amenities and location)

Summary

Mr C complained that the television set in his prison cell had not been working properly for several months, despite the fact that he had to pay a fee each week for its use. We established that the Scottish Prison Service had taken reasonable action in respect of this and we were satisfied with their decision not to refund the money. This was on the basis that such monies from prisoners were not only for access to television channels but also for set rental, television licence fees and repair and maintenance.

Related reading

Updated: March 13, 2018