Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201203102 Dumfries and Galloway Council complaints handling Upheld, recommendations November 2013
201203110 North Lanarkshire Council repairs and maintenance Upheld, recommendations November 2013
201203180 Fife NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2013
201203255 An NHS Board policy/administration Some upheld, recommendations November 2013
201203289 Ayrshire and Arran NHS Board admission, discharge & transfer procedures Some upheld, recommendations November 2013
201203300 Business Stream charging method / calculation Not upheld, action taken by body to remedy, no recommendations November 2013
201203832 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, recommendations November 2013
201203858 Lanarkshire NHS Board nurses / nursing care Some upheld, recommendations November 2013
201203939 Greater Glasgow and Clyde NHS Board admission, discharge & transfer procedures Some upheld, recommendations November 2013
201204094 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2013