Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201300258 Greater Glasgow and Clyde NHS Board appointments/admissions (delay, cancellation, waiting lists) Upheld, recommendations December 2013
201300285 Scottish Prison Service accuracy of prisoner record Not upheld, no recommendations December 2013
201300408 Dumfries and Galloway Council council tax Not upheld, no recommendations December 2013
201300450 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations December 2013
201300452 Business Stream charging method / calculation Not upheld, no recommendations December 2013
201300533 Tayside NHS Board clinical treatment / diagnosis Not upheld, recommendations December 2013
201300546 Scottish Prison Service complaints handling Not upheld, no recommendations December 2013
201300588 Scottish Prison Service accuracy of prisoner record Upheld, recommendations December 2013
201300623 Scottish Qualifications Authority communication staff attitude and confidentiality Upheld, recommendations December 2013
201300718 Fife College other Some upheld, recommendations December 2013