Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201205407 | A Council | neighbour disputes and antisocial behaviour | Some upheld, recommendations | December 2013 |
| 201300094 | Aberdeenshire Council | handling of application (complaints by applicants) | Not upheld, no recommendations | December 2013 |
| 201300103 | Scottish Prison Service | clothing | Not upheld, recommendations | December 2013 |
| 201300114 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2013 |
| 201300155 | Lothian NHS Board | complaints handling | Not upheld, recommendations | December 2013 |
| 201300160 | Business Stream | charging method / calculation | Upheld, recommendations | December 2013 |
| 201300186 | The City of Edinburgh Council | council tax | Not upheld, no recommendations | December 2013 |
| 201300193 | Argyll and Bute Council | housing statutory repair notices | Some upheld, recommendations | December 2013 |
| 201300219 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2013 |
| 201300251 | Aberdeen City Council | repairs and maintenance | Upheld, recommendations | December 2013 |