Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201300094

  • Case ref:
    201300094
  • Date:
    December 2013
  • Body:
    Aberdeenshire Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    handling of application (complaints by applicants)

Summary

Mr C entered into pre-application discussions with the council with a view to building a house behind his property. About three months later, after receiving an email from an area planning officer, Mr C submitted an application for planning consent. This was the subject of a 'report of handling' which, in terms of the council's procedures, was put before local councillors who had the ability to refer the matter to a committee for a decision. The councillors did not refer the application, and it was left to council officers to determine the application under delegated powers. They refused the application. Mr C could then have asked for the matter to be placed before the local review board, but before requesting this he complained to the council about the decision. He said that the council planning officers did not provide reasonable advice at the pre-application stage, and that the council's report of handling was not reasonably fit for purpose.

We took independent advice from one of our planning advisers, who said that the pre-application advice given to Mr C was reasonable. The adviser also said that he was satisfied that the report of handling was reasonably fit for purpose. He noted that the council had admitted to one error but he agreed that this would not have altered the officers' recommendation for refusal or misled the councillors who might otherwise have called in the application to be decided by a committee.

Updated: March 13, 2018