Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201204708 Business Stream incorrect billing Not upheld, no recommendations December 2013
201204744 Forth Valley NHS Board appointments/admissions (delay, cancellation, waiting lists) Upheld, recommendations December 2013
201204796 A Council primary school Not upheld, no recommendations December 2013
201204838 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Some upheld, recommendations December 2013
201204978 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2013
201205065 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2013
201205097 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2013
201205167 University of Edinburgh academic appeal/exam results/degree classification Not upheld, no recommendations December 2013
201205182 The Highland Council handling of application (complaints by opponents) Not upheld, no recommendations December 2013
201205352 Highland NHS Board clinical treatment / diagnosis Not upheld, recommendations December 2013