Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201205167

  • Case ref:
    201205167
  • Date:
    December 2013
  • Body:
    University of Edinburgh
  • Sector:
    Universities
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    academic appeal/exam results/degree classification

Summary

Mr C complained that the university had not upheld his academic appeal about the mark he was awarded for his dissertation on a Master of Laws course. He felt his appeal had not been properly considered and examined. He raised many issues about his dissatisfaction with how the university had treated him, including application of procedures, matters of supervision, academic judgement and staff competencies. Of the issues he complained about, we were only able to consider those about how his appeal was handled, and whether the university had complied with their appeal regulations, as we cannot look at matters of academic judgment.

Our investigation reviewed the content of the appeal proceedings and the evidence gathered. We did not uphold the complaint, as we found that the university had followed its procedures and regulations. In particular, we found that they had taken account of the evidence that Mr C provided and considered the points he raised when deciding whether there was enough evidence to indicate that the appeal should be taken to the next stage.

Updated: March 13, 2018