Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201202800 Business Stream charging method / calculation Upheld, recommendations December 2013
201202871 Business Stream charging method / calculation Upheld, recommendations December 2013
201203596 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations December 2013
201203658 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations December 2013
201203665 Tayside NHS Board appliances, equipment & premises Some upheld, recommendations December 2013
201203866 Aberdeenshire Council handling of application (complaints by opponents) Not upheld, recommendations December 2013
201203891 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations December 2013
201204104 Castle Rock Edinvar Housing Association neighbour disputes and antisocial behaviour Upheld, recommendations December 2013
201204208 Fife Council estate management, open space & environment work Not upheld, no recommendations December 2013
201204604 The Highland Council handling of application (complaints by opponents) Not upheld, no recommendations December 2013