Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201301098 | East Dunbartonshire Council | primary school | Not upheld, no recommendations | January 2014 |
| 201301126 | West Lothian Council | special educational needs - assessment & provision | Some upheld, recommendations | January 2014 |
| 201301139 | A Dentist in the Lothian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | January 2014 |
| 201301143 | Ayrshire and Arran NHS Board | nurses / nursing care | Some upheld, recommendations | January 2014 |
| 201301375 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | January 2014 |
| 201301434 | Glasgow City Council | local housing allowance and council tax benefit | Not upheld, no recommendations | January 2014 |
| 201301617 | The City of Edinburgh Council | statutory notices | Not upheld, no recommendations | January 2014 |
| 201301678 | A Council | secondary school | Upheld, recommendations | January 2014 |
| 201301690 | University of Glasgow | student discipline | Not upheld, no recommendations | January 2014 |
| 201301746 | West Lothian Council | claims for damage, injury, loss | Not upheld, recommendations | January 2014 |