Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201204108 | The City of Edinburgh Council | local housing allowance and council tax benefit | Some upheld, recommendations | January 2014 |
| 201204519 | Scottish Prison Service | accuracy of prisoner record | Not upheld, no recommendations | January 2014 |
| 201204520 | Business Stream | debt recovery / payment fees | Some upheld, recommendations | January 2014 |
| 201204612 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | January 2014 |
| 201205373 | Dumfries and Galloway Council | complaints handling | Some upheld, recommendations | January 2014 |
| 201300100 | Business Stream | charging method / calculation | Some upheld, recommendations | January 2014 |
| 201300143 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | January 2014 |
| 201300466 | Renfrewshire Council | rent and/or service charges | Some upheld, recommendations | January 2014 |
| 201300467 | Albyn Housing Society Ltd | repairs and maintenance | Some upheld, recommendations | January 2014 |
| 201300493 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2014 |