Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201302885 | A Council | primary school | Some upheld, recommendations | February 2014 |
| 201302903 | Scottish Children's Reporter Administration | communication staff attitude and confidentiality | Upheld, recommendations | February 2014 |
| 201302967 | Scottish Prison Service | policy/administration | Upheld, recommendations | February 2014 |
| 201302973 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | February 2014 |
| 201303040 | Western Isles NHS Board | other | Not upheld, no recommendations | February 2014 |
| 201303073 | Lothian NHS Board | continuing care | Upheld, recommendations | February 2014 |
| 201303095 | Comhairle nan Eilean Siar | wayleaves, rights of access, feu duties, servitudes | Not upheld, recommendations | February 2014 |
| 201303137 | Scottish Prison Service | policy/administration | Not upheld, action taken by body to remedy, no recommendations | February 2014 |
| 201303148 | Glasgow City Council | council tax | Not upheld, no recommendations | February 2014 |
| 201303184 | Scottish Prison Service | testing for controlled drugs and alcohol | Upheld, recommendations | February 2014 |