Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201300298 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2014 |
| 201300402 | Loreburn Housing Association Ltd | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | February 2014 |
| 201300409 | Ayrshire and Arran NHS Board | communication, staff attitude, dignity, confidentiality | Upheld, recommendations | February 2014 |
| 201300527 | Scottish Prison Service | sentence planning | Upheld, recommendations | February 2014 |
| 201300592 | Scottish Prison Service | use of restraints | Some upheld, recommendations | February 2014 |
| 201300633 | Melville Housing Association Ltd | right to buy | Upheld, recommendations | February 2014 |
| 201300658 | A Dentist in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | February 2014 |
| 201300781 | The Highland Council | homeless person issues | Not upheld, recommendations | February 2014 |
| 201300938 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | February 2014 |
| 201301023 | The Moray Council | terminations of tenancy | Upheld, recommendations | February 2014 |