Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201304078 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis No decision reached March 2014
201304161 Business Stream meter reading Not upheld, no recommendations March 2014
201200392 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations February 2014
201201571 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations February 2014
201201658 Tayside NHS Board continuing care Not upheld, recommendations February 2014
201202828 Business Stream leakage Some upheld, recommendations February 2014
201203233 Tayside NHS Board communication, staff attitude, dignity, confidentiality Some upheld, recommendations February 2014
201203644 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2014
201203718 South Lanarkshire Council repairs and maintenance Not upheld, action taken by body to remedy, no recommendations February 2014
201203733 Falkirk Council noise pollution Some upheld, no recommendations February 2014