Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201303335 | Greater Glasgow and Clyde NHS Board | complaints handling | Not upheld, no recommendations | March 2014 |
| 201303391 | South Ayrshire Council | repairs and maintenance | Not upheld, no recommendations | March 2014 |
| 201303467 | Scottish Water | policy / administration | Not upheld, no recommendations | March 2014 |
| 201303605 | Comhairle nan Eilean Siar | school transport | Upheld, recommendations | March 2014 |
| 201303619 | Ayrshire and Arran NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | March 2014 |
| 201303674 | Scottish Prison Service | supplies of books, newspapers, etc | Not upheld, no recommendations | March 2014 |
| 201303702 | Fife College | complaints handling | Upheld, recommendations | March 2014 |
| 201303792 | River Clyde Homes | terminations of tenancy | Not upheld, no recommendations | March 2014 |
| 201303852 | Almond Housing Association Ltd | rent and/or service charges | Upheld, recommendations | March 2014 |
| 201304037 | The City of Edinburgh Council | statutory notices | Resolved, no recommendations | March 2014 |