Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201300330 | Dunedin Canmore Housing Ltd | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | March 2014 |
| 201300332 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | March 2014 |
| 201300499 | Argyll and Bute Council | handling of application (complaints by applicants) | Some upheld, recommendations | March 2014 |
| 201300521 | East Renfrewshire Council | building standards | Not upheld, no recommendations | March 2014 |
| 201300547 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2014 |
| 201300550 | North Ayrshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | March 2014 |
| 201300603 | Scottish Prison Service | complaints handling | No decision reached | March 2014 |
| 201300910 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | March 2014 |
| 201300965 | Falkirk Council | applications, allocations, transfers & exchanges | Some upheld, recommendations | March 2014 |
| 201301063 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2014 |